AllenEdmonds.com Customer Survey

1.  How satisfied are you with your overall experience on AllenEdmonds.com?     A little     Somewhat     Quite a bit     Highly

2.  Please rate the following aspects of AllenEdmonds.com. Poor Fair Good Very Good Excellent N/A Ease of finding what you Overall look and design of the site Clarity of product information Quality of photography used Selection of products Ease of using the search bar Ease of finding coordinating accessories Recommended styles Checkout process Customer service (phone, email, online chat) Page load speed

3.  As best as you can recall, please tell us how you first heard of AllenEdmonds.     Email blast     Fashion blog or discussion forum     Print advertisement     Online advertisement     Search engine     Word of mouth (friend, family, colleague)     Allen Edmonds store     Store other than Allen Edmonds     Other

4.  How often do you visit AllenEdmonds.com?     Almost every day     Several times a week     About once a week     Several times a month     About once a month     About once every 2 or 3 months     One or two times a year     First time visitor

5.  How likely are you to recommend AllenEdmonds.com?     Not at all likely     Unlikely     Perhaps     Likely     Highly likely

6.  How do you feel about the frequency of email communications from AllenEdmonds.com?     You send emails too frequently     You send just the right amount of emails     You should send more emails     Never received an email

7.  What was the primary purpose of your visit to AllenEdmonds.com?     To make a purchase     To browse the selection     To research products before making a purchase in a store     To learn more about the company     To locate an Allen Edmonds store or authorized dealer     To learn more about or initiate Recrafting®

8.  How many purchases have you made on AllenEdmonds.com in the past 12 months?   None 1 2-4 5-6 7 or more

9.  What do you like about AllenEdmonds.com?

10.  What improvements or additional features would you suggest for AllenEdmonds.com?

11.  What additional products, services or customization options would you like to see offered on AllenEdmonds.com?

12.  Please indicate your gender.     Male     Female

13.  Please indicate your age.   30 or under 31-35 36-40 41-45 46-50 51-55 56-60 61-65 66 or older

14.  Please indicate your individual household income.   Less than $75K $75K to $150K $151K to $300K Greater than $300K